Refund Policy

Last updated: November 5, 2024

Overview

At Zetalearn Hub, we strive to provide high-quality educational services. This Refund Policy outlines the conditions under which refunds may be requested and processed for our online seminars and courses.

Eligibility for Refunds

Full Refund

You are eligible for a full refund if:

You request a refund within 14 days of purchase and have not accessed more than 20% of the course content
The seminar or course is canceled by Zetalearn Hub
Technical issues prevent you from accessing the course, and we are unable to resolve them within 7 business days

Partial Refund

A partial refund may be issued at our discretion if:

You have accessed between 20% and 50% of the course content within the 14-day period
Exceptional circumstances prevent you from completing the course after the standard refund period has expired

Non-Refundable Situations

Refunds will not be issued in the following cases:

More than 14 days have passed since the date of purchase
You have accessed more than 50% of the course content
You have completed the course or received a certificate of completion
You change your mind about the course after the refund period
You fail to meet technical requirements disclosed prior to purchase
You violate our Terms of Service

How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at help@zetalearnhub.com
Include your order number and the email address used for registration
Provide a brief explanation for your refund request
Allow up to 7 business days for our team to review your request

Refund Processing

Once your refund request is approved:

Refunds will be processed within 10 business days
The refund will be issued to the original payment method
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
You will receive a confirmation email once the refund has been processed

Course Access After Refund

Once a refund is issued, your access to the course or seminar will be immediately revoked. Any certificates, materials, or resources associated with the course will no longer be available.

Subscription Services

For subscription-based services:

You may cancel your subscription at any time
Cancellation will take effect at the end of the current billing period
No refunds will be provided for partial subscription periods
You will retain access to all content until the end of your paid period

Special Promotions and Discounts

Courses purchased at a promotional or discounted rate are subject to the same refund policy. However, if a refund is issued, any promotional discounts will be deducted from the refund amount.

Bundle Purchases

For bundled course packages:

Refunds for individual courses within a bundle are not available
The entire bundle must be refunded as a single transaction
Bundle refund eligibility is based on the combined access to all courses in the package

Live Seminars and Webinars

For live seminar sessions:

Refunds are available up to 48 hours before the scheduled start time
No refunds will be issued for cancellations made less than 48 hours before the event
If you cannot attend, you may transfer your registration to another participant with at least 24 hours notice

Force Majeure

In the event of circumstances beyond our control that prevent course delivery, we will offer either a full refund or the option to transfer to a future session at no additional cost.

Dispute Resolution

If you disagree with a refund decision, you may request a review by contacting our customer service team. We will conduct a thorough review and provide a final decision within 14 business days.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Refund Policy, please contact us:

Email: help@zetalearnhub.com

Phone: +380673257615

Address: Khersons'ke Hwy, Mykolaiv, Mykolaiv Oblast, Ukraine, 54000